Business ethics — is the term an oxymoron for Jiffy Lube?

[Gordon Maney]

http://www.wimp.com/lubeinvestigated/

Half way through you will see part 2 begin. The first part of it is somewhat of a rerun, but the end of it is well worth seeing.

As an automotive instructor I spent a lot of time working to teach ethics, professionalism, and integrity. I also spent a lot of time counseling consumers who were skeptical about repair establishments.

This glaring and outrageous example of widespread consumer abuse is very illuminating about the corporate structure at the company in question.

Corporate indicated they would work hard to have this not happen again. You learn this is not the first time in history when this occurred with these people. I suspect the real meaning of, work to have this not happen again actually means, work hard to not get caught again.

[Kevin in Ohio]

I can remember several years ago at work a coworker got a frantic call from his wife. She was at a Jiffy Lube and was having the oil changed and she called to ask her husband about having the air filter changed. She said the tech said it was really bad and if not changed it would damage her motor. They just "happened" to have one in stock (for a Chevy Tahoe V8) and they would do it for $250.00. WOW!! Needless to say he told her to get out of there.

[QuantumJo]

Who should change the oil, husband or wife...

A good friend sent me this several years ago

How the wife gets the oil changed...
1) Pull up to Jiffy Lube when the mileage reaches 3000 miles since the last oil change.
2) Drink a cup of coffee
3) 15 minutes later, write a check and leave with a properly maintained vehicle.

Money spent:
Oil Change: $20.00
Coffee: $1.00
Total: $21.00


How the husband gets the oil changed...

1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00.
2) Stop by 7/11 and buy a case of beer, write a check for $20, drive home.
3) Open a beer and drink it.
4) Jack car up. Spend 30 minutes looking for jack stands.
5) Find jack stands under kid's pedal car.
6) In frustration, open another beer and drink it.
7) Place drain pan under engine.
8) Look for 9/16 box end wrench.
9) Give up and use crescent wrench.
10) Unscrew drain plug.
11) Drop drain plug in pan of hot oil: splash hot oil on you in process. Cuss..
12) Crawl out from under car to wipe hot oil off of face and arms. Throw kitty litter on spilled oil.
13) Have another beer while watching oil drain.
14) Spend 30 minutes looking for oil filter wrench.
15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off
16) Crawl out from under car with dripping oil filter splashing oil everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer.
17) Install new oil filter making sure to apply a thin coat of oil to gasket surface.
18) Dump first quart of fresh oil into engine.
19) Remember drain plug from step 11.
20) Hurry to find drain plug in drain pan.
2 1) Drink beer.
22) Discover that first quart of fresh oil is now on t he floor. Throw kitty litter on oil spill.
23 ) Get drain plug back in with only a minor spill. Drink beer.
24) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip with stupid crescent wrench tightening drain plug and bang knuckles on frame removing any excess skin between knuckles and frame.
25) Begin cussing fit.
26) Throw stupid crescent wrench.
27) Cuss for additional 5 minutes because wrench hit bowling trophy.
28) Beer.
29) Clean up hands and bandage as required to stop blood flow.
30) Beer.
31) Dump in five fresh quarts of oil.
32) Beer.
33) Lower car from jack stands.
34) Move car back to apply more kitty litter to fresh oil spilled during any missed steps.
35) Beer.
36) Test drive car.
37) Get pulled over: arrested for driving under the influence.
38) Car gets impounded.
39) Call loving wife, make bail.
40) 12 hours later, get car from impound yard.

Money spent:
Parts: $50.00
DUI: $2500.00
Impound fee: $75.00
Bail: $1500.00
Beer: $20.00
Total: $4,145.00
But you know the job was done right!

I know I'm guilty of several of the above steps lol

[Cheyenne Dave]

Long live Jiffy Lube!

They have brought me many customers!
C.D.