The other day I took my 2011, 1500 weight class truck in for routine service. All the cars in the service line were Dodges. Trucks in the sales lot were RAMs.
I’m a little confused about what I was driving. On the doors of my truck there are chrome devices that say, "RAM 1500". The fabric floor mats also say "RAM". At the top of the centered area that has the sound/navigation console it says "DODGE".
My service was completed satisfactorily. Several days later I received an e-mail with a follow-up survey about my visit to this dealership.
The first survey question was “Would you recommend a RAM to someone else.” I marked the strongest negative response. In the space provided I entered the following.
“Like most of my fellow DODGE owners who collect DODGE trucks, I feel that the “whiz kids” in Mercedes and Fiat marketing have shown an extreme disregard for customer loyalty to the highly respected and well established DODGE marque.
I am one the growing group of DODGE POWER WAGON aficionados who collect these iconic vehicles to celebrate their tremendously significant role in the industrial and military history of THE UNITED STATES OF AMERICA. This includes their participation in the liberation of Italy who had so easily capitulated and followed another of the Axis powers in World War II. And DODGE was there for the defeat of that Axis power. Can you say, “déjà vu”?
I would recommend DODGE but I suggest you ram the RAM.”
Suddenly my comment AND THE WHOLE SURVEY vanished and there was an ERROR message displayed on the screen.
I have a friend whose wife is always saying, "I don’t want to hear it.” I guess she works at the Dodge, Chrysler, Jeep, RAM, customer service survey office.
I’m a little confused about what I was driving. On the doors of my truck there are chrome devices that say, "RAM 1500". The fabric floor mats also say "RAM". At the top of the centered area that has the sound/navigation console it says "DODGE".
My service was completed satisfactorily. Several days later I received an e-mail with a follow-up survey about my visit to this dealership.
The first survey question was “Would you recommend a RAM to someone else.” I marked the strongest negative response. In the space provided I entered the following.
“Like most of my fellow DODGE owners who collect DODGE trucks, I feel that the “whiz kids” in Mercedes and Fiat marketing have shown an extreme disregard for customer loyalty to the highly respected and well established DODGE marque.
I am one the growing group of DODGE POWER WAGON aficionados who collect these iconic vehicles to celebrate their tremendously significant role in the industrial and military history of THE UNITED STATES OF AMERICA. This includes their participation in the liberation of Italy who had so easily capitulated and followed another of the Axis powers in World War II. And DODGE was there for the defeat of that Axis power. Can you say, “déjà vu”?
I would recommend DODGE but I suggest you ram the RAM.”
Suddenly my comment AND THE WHOLE SURVEY vanished and there was an ERROR message displayed on the screen.
I have a friend whose wife is always saying, "I don’t want to hear it.” I guess she works at the Dodge, Chrysler, Jeep, RAM, customer service survey office.
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